Case Study:
Texas Alcoholic Beverage Commission
The Texas Alcoholic Beverage Commission (TABC) is the state agency that regulates all phases of the alcoholic beverage industry in Texas. TABC is a geographically dispersed organization, with numerous regional offices throughout the state of Texas. Tracking and managing training requests was a lengthy and time-consuming process, and involved numerous e-mail exchanges. Furthermore, there was no online learning, and all training required either visits to the central office or field trips by the trainer to the regional location.
TABC implemented the InformaOne solution to streamline this process and also to implement online learning throughout the organization.
TABC had a complex request and approval process for training management. Requests and approvals required email chains and this highlighted the need to make this process streamlined and efficient. Using the Process Flow Manager, Informa Systems was able to provide an efficient, streamlined request and approval process.
Much of the training performed by TABC was compliance based and was driven by state mandates and requirements. TABC has migrated much of the routine training online using the Create tool in InformaOne to produce interactive courses.
State law has numerous certification requirements that require a complex mix of training and minimum credit hour requirements. By using the Process Manager, included in the Process Flow Manager, TABC was able to manage this complex re-certification and notification challenge.
By implementing the InformaOne solution, TABC has moved from a paper and email based system – with no audit trail – to a totally managed process-drive solution that provides the ability to track and manage all aspect of the training, audit trail and compliance. Furthermore, the use of online learning has significantly reduced the cost and time involved in delivering learning to distant employees.
For APD, a very complex learning process, that had many strands, is now incorporated in a single unified system, and managed using the process flow paradigm of InformaOne.